We're committed to customer success

What differentiates Active is our commitment to our customers' success and delivery of lifetime value. We make the relationship personal and ensure the technology is worry-free. And it shows - 99% of Active customers are "customers for life".

Committed to resolution

Active employs a team of over 40 technical analysts dedicated to answering your calls. Technical analysts hold a range of accreditations including:

MCSE
Citrix
Oracle Database Administrator
Crystal Reports Certified

Customer Care Portal

Welcome to the new Active Customer Support Portal. Please note, you will need to register before using the new portal as any previous usernames and passwords will no longer be valid.

To register, please contact Support and a representative will be happy to create a new login for you. If you've simply forgotten your password, Support staff can also have your password reset.

24/7 Customer Support

Active is known for its leading support package:

unlimited access to a team of technical analysts trained to resolve your issue quickly
emergency system down protocol
new functionality every year included in your maintenance
secure customer website with access to information and incident tracking
yearly owner group sessions
proactive technical bulletins

Email Support

Active Content Manager: ACMSupport@activenetwork.com
Active Citizen Response: ACRSupport@activenetwork.com
Activenet: ActivenetSupport@activenetwork.com
BookIt/eGov: BookItSupport@activenetwork.com
Class: ClassSupport@activenetwork.com
Fairways Golf: GolfSupport@activenetwork.com
GEN (GolfeNetwork): GolfSupport@activenetwork.com
Jencess: jencesssupport@activenetwork.com
LibOnline: LibOnlineSupport@activenetwork.com
Preenroll: PreenrollSupport@activenetwork.com
Safari: SafariSupport@activenetwork.com

Phone Support

North America: 1 800 663 4991
Australia: 1800 149 108
New Zealand: 0800 00 11 98